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Support

MON - FRI 9AM/5PM ET

If you don’t see the answers to your questions here,
please free to reach out whenever you like.
(800) 268-4414
mycocoonsupport@tempursealy.com

Order Process

  • Order Process Step One

    Simple checkout
    in under

    5 Minutes

  • Order Process Step Two

    All orders
    processed within

    48 Hours, excluding weekends and holidays

  • Order Process Step Three

    GROUND SHIPPING
    VIA FEDEX

  • Order Process Step Four

    DELIVERED TO YOUR DOORSTEP

No-Fuss Setup

Here’s how to set up your new Cocoon™ by Sealy mattress:

  • 1. Unbox

    Slide the compressed mattress out of the box.

  • 2. Set it Down

    Place the rolled mattress on a flat, sturdy foundation.

  • 3. Set it Free

    Remove the tape and pull the wrapper apart at the seam.

  • 4. Watch & Marvel

    Your mattress will reach near-full shape after 1 minute.

Building Your Mattresss

  • What’s in my mattress?

    Your Cocoon™ by Sealy consists of two basic parts: a Comfort Layer on top and the Base Support System underneath that. Surrounding them both is our Premium Fabric Cover

    • The Premium Fabric Cover is both breathable and durable, with stretch-knit construction so you experience the “cushion” of the top layer.
    • The Comfort Layer uses our Perfect Fit Memory Foam, a high-quality, higher-density foam that cradles you.
    • The Base Support System uses our Essential Support Foam, a heavier, more robust foam that’s engineered to be highly durable and resilient. We use Reinforced Essential Support Foam for our Firm Cocoon™ by Sealy mattress, and Flexible Essential Support Foam for our Soft Cocoon™ by Sealy mattress.
  • Where is my mattress assembled?

    We’re happy to report that your Cocoon™ by Sealy is both designed and assembled in the U.S.

  • Does it transfer movement from my sleep partner?

    Cocoon™ by Sealy uses a layer of memory foam on top, and that helps reduce the amount of movement from your sleep partner. The Soft model reduces a bit more motion transfer than the Firm model

  • Does the new mattress smell?

    When your Cocoon™ by Sealy arrives, there may be a slight smell. Think of this like the smell in your new car. It’s the result of the cells in the foam opening. The most important thing to know is that the smell will disappear—typically during the first week. Just as important to know: the smell is normal and short-lived.

Choosing and Ordering

  • How do I choose Firm, Medium or Soft?

    Some people want to feel cuddled in their bed, while others love a wonderfully solid surface underneath them and then there are those that fall somewhere in the middle. Here’s how to choose between our three feels:

    • Choose Soft if you like sleeping IN your bed; it feels cozy and snug
    • Choose Medium if you want the support of a firm mattress but enjoy a little softness
    • Choose Firm if you like sleeping ON your bed; it feels sturdy and more substantial
  • I’ve heard that one mattress fits everyone. Is that true?

    If there’s one thing we’ve learned in 130 years making mattresses, it’s that a mattress is a personal choice. That’s why we offer the three most popular options: Firm, Medium and Soft. All offer durable support and conforming comfort – but in a feel choice that works for you.

  • What are the dimensions and weight for the Cocoon Classic mattress?

    Your Cocoon™ by Sealy uses standard U.S. mattress sizing, and the weights vary by size.

    Mattress size

    Twin 38" / 96.5 cm width x 74.5" / 189.2 cm length x 10" / 25.4 cm height

    Twin XL 38" / 96.5 cm width x 79.5" / 201.9 cm length x 10" / 25.4 cm height

    Full 53" / 134.6 cm width x 74.5" / 189.2 cm length x 10" / 25.4 cm height

    Queen 60" / 152.4 cm width x 79.5" / 201.9 cm length x 10" / 25.4 cm height

    King 76" / 193 cm width x 79.5" / 201.9 cm length x 10" / 25.4 cm height

    Weight (mattress only)

    Twin: 39.5 lbs / 17.9 kg

    Twin XL: 42.1 lbs / 19.1 kg

    Full: 55.7 lbs / 25.3 kg

    Queen: 64.4 lbs / 29.2 kg

    King: 82.6 lbs / 37.5 kg

  • What are the dimensions and weight for the box that the Cocoon Classic mattress arrives in?

    We designed the Cocoon™ by Sealy box to easily fit through a standard doorframe, and it is designed to be capable of handling by one person.

    Box size (for all mattress sizes)

    15" / 38.1 cm x 15" / 38.1 cm x 44" / 111.8 cm

    Weight (mattress + box)

    Twin: 48.3 lbs / 21.9 kg

    Twin XL: 50.9 lbs / 23.1 kg

    Full: 64.5 lbs / 29.3 kg

    Queen: 73.2 lbs / 33.2 kg

    King: 91.7 lbs / 41.6 kg

  • What are the dimensions and weight for the Essential mattress?

    Your Cocoon™ by Sealy uses standard U.S. mattress sizing, and the weights vary by size.

    Mattress size
    Twin 38" / 96.5 cm width x 74.5" / 189.2 cm length x 8" / 20.32 cm height
    Twin XL 38" / 96.5 cm width x 79.5" / 201.9 cm length x 8" / 20.32 cm height
    Full 53" / 134.6 cm width x 74.5" / 189.2 cm length x 8" / 20.32 cm height
    Queen 60" / 152.4 cm width x 79.5" / 201.9 cm length x 8" / 20.32 cm height
    King 76" / 193 cm width x 79.5" / 201.9 cm length x 8" / 20.32 cm height
    Weight (mattress only)
    Twin: 32 lbs / 14.5 kg
    Twin XL: 35 lbs / 15.8 kg
    Full: 45 lbs / 20.4 kg
    Queen: 53 lbs / 24 kg
    King: 66 lbs / 29.9 kg

  • What are the dimensions and weight for the box that the Essential mattress arrives in?

    We designed the Cocoon™ by Sealy box to easily fit through a standard doorframe, and it is designed to be capable of handling by one person.

    Box size (for all mattress sizes)
    15" / 38.1 cm x 15" / 38.1 cm x 44" / 111.8 cm
    Weight (mattress + box)
    Twin: 34.8 lbs / 15.7 kg
    Twin XL: 37.8 lbs / 17.1 kg
    Full: 47.8 lbs / 21.6 kg
    Queen: 56 lbs / 25.4 kg
    King: 68.8 lbs / 31.2 kg

  • Why buy a Cocoon™ by Sealy instead of another mattress?

    Our mattresses are designed by Sealy experts. They carefully consider every detail and then build upon 130 years of expertise. We build every mattress from high-quality materials, engineering each one to be durable for years of comfort. We know that your mattress is a personal choice, so we offer a selection of feels.

  • When will my credit card be charged?

    We charge your credit card at the time of purchase.

100% SATISFACTION GUARANTEE

The perfect mattress for you. Yes!

Before you even get your mattress, we want you to be happy. We stand behind our product. But if you’re not completely satisfied with your Cocoon™ by Sealy in the first 100 Nights after purchase, let us know. We ask you to try your new Cocoon™ by Sealy for a minimum of 30 nights, and if (during the first 100 nights) you don’t love your new mattress, call us. We will work with you to address your concerns. First, we’ll do our best to resolve any issues you might have. But if you’re still left unsatisfied, we’ll make it right. If we can’t find a way to make you happy, we will take the mattress back, and refund your money, less shipping charges. We’ll arrange to have it picked up and donated for you and deliver a full refund of your purchase price.

Each customer is eligible for one (1) 100 Night Trial for the first order placed on cocoonbysealy.ca. Only first orders placed on cocoonbysealy.ca are eligible for the trial. Any orders placed using the same credit card, email address, billing address or shipping address will be considered as being placed by the same customer. Once a customer has made a return within their 100 Night Trial, they are not eligible for another trial. The 100 Night Trial is non-transferable, and any returns require proof of purchase from cocoonbysealy.ca. Any Cocoon™ By Sealy product ordered through a third-party website or provider is not eligible to the 100 Night Trial.

  • Free and Easy Shipping

    Really free. Really easy.

    When you order your Cocoon™ by Sealy mattress, we’ll ship it to you (by FED EX Ground) for free*. We even give you a tracking number, so you can watch the progress as your mattress makes its way home. So you’ll know where it is, and when you can start sleeping well.

  • 100 Night Trial

    100 nights to win you over.

    We want to be sure you love your new Cocoon™ by Sealy mattress. So we give you 100 nights to test it out by sleeping on it. During that time, if you decide you’re not in love, we’ll let you break up with us – and we won’t pressure you. We only ask that you try your new mattress for 30 nights before making the decision. It does take time for your body to adjust to a new mattress and we want to ensure you are giving us a chance. We want you to love your bed, but if you don’t after the first 30 nights, we will make the return simple.

  • Simple Returns

    No pressure. No problems.

    If you’re not in love with your new Cocoon™ by Sealy mattress we’ll give you your money back, no questions asked. We’ll arrange to pick up the mattress and donate it to a local agency. (Don’t worry—you don’t even have to put it back into the shipping box.) And then we’ll credit your card for the total amount of your purchase minus shipping fees. Additionally, to ensure that mattresses can be donated to charities, all returns must be in good condition and free of stains and/or damage.

  • Warranty

    10 years to earn your trust.

    We’re proud of the quality we’ve built into our mattresses. With the experience of Sealy behind us, we build them to last for years. In fact, we’re so confident that we offer a 10 Year Full Replacement Limited Warranty so you can buy without worrying about your mattress breaking down. Sleep well.

  • Built in North America

    We proudly design and assemble all of our mattresses in North America, using the same Sealy expertise that has been crafting exceptional-quality Sealy mattresses for years.

Cleaning, Sheets, Miscellaneous

EXCHANGES AND RETURNS

  • How do I return my mattress?

    If you’re unhappy with your Cocoon™ by Sealy, call us or email us at mycocoonsupport@tempursealy.com. We’ll work with you to exchange or return your mattress. Depending on where you live, some of the options for “return” might include donating, recycling, or disposing of the mattress. If you live in an area where one of our donation partners service, we will arrange for pick up. For some areas it may take up to 3 weeks for us to arrange a pick up. Once we hear back from our donation partner that the pickup was completed, we’ll issue a refund to the credit card used to make the original purchase within 7 business days.

  • Are there any fees with returning my mattress?

    We ask you to try it for 30 nights, after which (during the first 100 nights) you don’t love your new mattress, contact us. We will work with you to address your concerns. If we can’t find a way to make you happy, we will provide you with instructions for returning the mattress and we will refund your money. A return shipping fee of up to $175 may apply.

  • How long does it take to receive my refund?

    Once we confirm the return, we’ll issue a refund within 7 business days.

  • Do I have to ship it back in its original box if I decide to return it?

    No. We wouldn’t ask you to do that (it’s probably nearly impossible!). We’ll discuss how to get it ready when you call to talk about a return.

Warranty

Safety

  • Has Cocoon™ by Sealy been product tested?

    Before we started to sell Cocoon™ by Sealy, we tested it using a full set of industry-standard tests, including VOC and ARA testing. But because we’ve been building mattresses for over 130 years, we add a few that go above and beyond the average to test foam and mattress durability. Rest assured: your mattress has passed a battery of extremely tough tests!

  • Are the foams in my mattress safe? Has Cocoon received any safety certifications? Is Cocoon certified by Certi-PUR?

    Yes, the foams used in your Cocoon by Sealy mattress are safe. They’ve been certified by the CertiPUR-US® program, a not-for-profit organization that conducts rigorous safety inspections prior to awarding certifications.

    For more information on the CertiPUR-US® program, visit http://certipur.us

SHIPPING AND DELIVERY